Domestic Airport pickups the price includes a waiting time for up to 25 minutes after the plane has landed.
International Airport Pickups the price includes a waiting time up to an hour after the flight has landed.
Please call the driver direct if you are going to be delayed in any way. Additional waiting Charges apply at $15.00 per ¼ of an hour when exceeding the above waiting time allowances.
Platinum Airport Transfers accepts no liability for lost or damaged luggage. Please ensure this is covered in your travel insurance.
Excess luggage requires a luggage trailer to be used which is an additional $25.00 to the transfer price .
Platinum Airport Transfers will not accept any responsibility for any delays due to traffic delays or vehicle mechanical breakdown beyond our control. Any changes to flight schedules should be advised to Platinum Airport Transfers as soon as possible and we will do all in our power to make alternative arrangements for your transfer.
Platinum airport transfers may use another reputable company to assist in our transfers and may also assist the same companies in their transfers if required or necessary.
A full refund will be given if at least 48 hours’ notice of cancellation is given. Any cancellation with less than 48 hours’ notice may be refunded at the discretion of Platinum Airport Transfers , No shows will not be refunded .
ALL CANCELLATIONS MUST BE MADE BY PHONE. IF CANCELLING A TRANSFER BY EMAIL PLEASE FOLLOW UP WITH A PHONE CALL TO CONFIRM RECEIPT OF EMAIL.
Platinum Airport Transfers reserves the right to refuse and remove any passengers from transfers without having to give reason.
Additional Surcharge of $60.00AUD for pick up times between the hours of 10.30pm and 5.00 am EST
20% loading for Queensland Public Holidays
50% loading for Christmas Day
Surcharge 4.5% per transaction with American Express Cards
Pay Pal online payment Service 3.6% surcharge per transaction